308 East Bay Street, P. O. Box N-4728, Nassau Bahamas
Mon - Fri : 8:30 - 5:00
1 (242) 396-2100

Value Added Tax Increase

To our Valued Policyholders: Value Added Tax (VAT) will increase from 7.5% to 12% effective July 1, 2018 and this increase will be applicable to INDIVIDUAL AND GROUP MEDICAL INSURANCE Premiums. To ensure continued coverage under your policy, VAT inclusive premiums must be paid current and we would urge policyholders to pay close attention to how your payments will be affected. For billing periods after July 1, 2018, your new total premium will include your current base premium + 12% VAT. If you have questions or concerns related to your premium and the applicable VAT, please call our Contact Centre at 356-8400 (have your policy number available) or visit any Colina location.

PAYMENTS MADE OVER THE COUNTER

If you pay in person at our pay stations, a cashier will confirm the premium due, inclusive of 12% VAT.

PAYMENTS MADE ONLINE

Please confirm your new premium total by calling our Contact Center at 356-8400 prior to making a payment.

PAYMENTS VIA SALARY DEDUCTION

If you pay via salary deduction, you will need to complete and submit a new salary deduction form that reflects your new total premium (current base premium + 12% VAT) for billing periods after July 1, 2018.

Salary deduction forms are available at any Colina location. Completed forms must be stamped by your employer’s payroll department and returned to Colina.

There may be a delay in Colina’s receipt of your updated salary deduction. Clients may pay the difference at any Colina location or online at https://colinapayments.com/.

PAYMENTS VIA POST DATED CHEQUE

You must provide Colina with new post-dated cheques that reflect your new total premium (current base premium + 12% VAT) for billing periods after July 1, 2018Until your new post-dated cheques take effect, you can pay the additional vat-inclusive premium online or at any Colina location.

PAYMENTS VIA PRE-AUTHORIZED CHEQUE (PAC)

If you have provided us with Pre- Authorized Cheque instructions, the new VAT inclusive premiums will be automatically debited at the VAT rate of 12% for billing periods beginning July 1, 2018. Please make a note of the new total.

PRE-AUTHORISED CREDIT CARDS

You must provide Colina with a new completed and signed pre-authorised credit card form (click to download) that reflects your new total premium (current base premium + 12% VAT) for billing periods after July 1, 2018. You can also pay your premiums online.

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